Conduit’s experts work alongside business owners and C-suite executives as trusted advisors to transform the way you operate, engage with your customers and grow your business.
We deliver business value by helping you to explore options, avoid common pitfalls, apply proven best practices and develop realistic solutions.
We listen to you, analysing your business from multiple angles with a fresh, objective mindset to establish the best way to advance your organisation’s interests with a plausible and feasible action plan.
We use design thinking and service design techniques such as customer research, customer journey mapping, persona development, service blueprinting and workflow mapping identify the most promising opportunities, remove friction and streamline your business and customer experience.
Developing clear requirements is the foundation for selecting the best-fit software that provides return of investment, minimises business disruption and reduces the risks of selecting a wrong long-term vendor relationship. That’s why we support your business with requirements solicitation, business case and RFP creation, vendor bidding processes and management.
Unfortunately there is a lot of poor CRM management practices and many stem from basic mistakes being made in the planning and execution of contact
A contact strategy is an integral part of all customer marketing as it defines and controls how you communicate with your customers as well as allowing you
All marketers want to maximise customer loyalty. But how do you know if you have loyal customers and what you should be seeking to improve? There
Address Old London Road, Kingston Upon Thames, Surrey KT2 6QF, UK
Email hello@crmconduit.co.uk
