Conduit’s experts work alongside business owners and C-suite executives as trusted advisors to transform the way you operate, engage with your customers and grow your business.
We deliver business value by helping you to explore options, avoid common pitfalls, apply proven best practices and develop realistic solutions.
We listen to you, analysing your business from multiple angles with a fresh, objective mindset to establish the best way to advance your organisation’s interests with a plausible and feasible action plan.
We use design thinking and service design techniques such as customer research, customer journey mapping, persona development, service blueprinting and workflow mapping identify the most promising opportunities, remove friction and streamline your business and customer experience.
Developing clear requirements is the foundation for selecting the best-fit software that provides return of investment, minimises business disruption and reduces the risks of selecting a wrong long-term vendor relationship. That’s why we support your business with requirements solicitation, business case and RFP creation, vendor bidding processes and management.
At some point in your customer journey mapping project you will need to visualise and document what you have captured – for both your current and
Customer journey mapping has become an essential exercise for organisation to undertake, with many creating Voice of the Customer (VoC) roles within the business or
Business cases are an integral part of getting a sales & marketing programme signed-off (or any large project for that matter). Particularly now that we
Address Old London Road, Kingston Upon Thames, Surrey KT2 6QF, UK
Email hello@crmconduit.co.uk
