At some point in your customer journey mapping project you will need to visualise and document what you have captured – for both your current and
What we do
Conduit’s experts work alongside business owners and C-suite executives as trusted advisors to transform the way you operate, engage with your customers and grow your business.
We deliver business value by helping you to explore options, avoid common pitfalls, apply proven best practices and develop realistic solutions.
Identify the biggest challenges and overcome them
We listen to you, analysing your business from multiple angles with a fresh, objective mindset to establish the best way to advance your organisation’s interests with a plausible and feasible action plan.
Boost your business by improving operations and amplifying efficiencies
We use design thinking and service design techniques such as customer research, customer journey mapping, persona development, service blueprinting and workflow mapping identify the most promising opportunities, remove friction and streamline your business and customer experience.
Get all the support you need to make the right software investments
Developing clear requirements is the foundation for selecting the best-fit software that provides return of investment, minimises business disruption and reduces the risks of selecting a wrong long-term vendor relationship. That’s why we support your business with requirements solicitation, business case and RFP creation, vendor bidding processes and management.