The impact of COVID-19 on the economy is enormous and is being felt in almost every sector, with small and medium size businesses being hit the hardest. To survive the downturn, businesses must now take steps to prepare for life after the pandemic.
In order to recover fully and compete in a post-Brexit future, organisations will need to adopt newer and smarter ways of conducting business; taking steps to transform their internal culture, talent, technology and processes, to ensure that the business engine is firing on all cylinders and ready for the economic upturn and a more sustainable model of growth.
Businesses will need to look inward to ensure that their resources are being deployed efficiently and that processes are optimised to deliver seamless, satisfying experiences for their customers. There are many factors that come into play here, involving people, technology and business processes as well as requiring a clear understanding of customer needs in relation to the business’ products and services.
We are currently offering a MOT service to help businesses assess their internal health, identify technology bottlenecks, skill gaps and/or process inefficiencies. The main objective is to enable organisations to realign their technology and resources to suit business demands, taking into account aspirations that have changed as a consequence of the pandemic and/or the EU departure.
The assessment addresses key business functions, highlighting areas of potential weaknesses and pointing the organisation in the right direction with relevant help and support.
People, management and culture
Your workforce should no longer be simply defined by a physical office, a set of functions or a team of gatekeepers. A fundamental transformation of culture and service delivery methods would result in a workforce that is adaptable and responsive to evolving business demands. A workforce that is engaged, innovative and proactive with new and effective ideas in the way services are designed and delivered. A workforce that is capable of modernising systems and leveraging the power of emerging technologies in anticipation of business needs rather than merely reacting to unfolding events.
We can help you carry out an assessment of your workforce in terms of culture, roles and responsibilities, and service delivery practices. We engage fully with your stakeholders, manage the relationship, and make effective use of your talent pool and resource.
Business processes and workflows
Many businesses were forced to fast-track their digital transformation programmes virtually overnight in order to support customers (internal and external) without taking into account potential risks and without testing how well their existing processes are able to withstand and effectively respond to the pressure of the new work environment.
With a successful vaccine rollout underway and with the worst of the pandemic hopefully behind us, now it’s time to review and optimise processes by:
- Eliminating redundancies
- Streamlining workflows
- Improving communication
- Forecasting changes
- Enhancing systems and data integration
We offer Service Blueprinting and process workflow mapping to help organisations of all sizes to visualise interrelated business processes, identifying inefficiencies and highlighting opportunities for improvement.
Data and technology
The current low-demand climate represents an opportunity to embrace technologies that enhance the way businesses manage their operations, connect with customers and drive their business growth.
Cloud computing (IaaS, SaaS, etc.), AI and machine learning, and the plethora of BI, data analytics and customer relationship management solutions make tech adoption not just affordable but also tailored and customisable to fit the specific needs of a business.
We help organisations to collect and document requirements, design roadmaps and implement IT strategies that transform the business and improve their data-driven approach to customer services.
Now, more than ever your choice of infrastructure and systems could mean the difference between you and your competitors.