A pragmatic approach to a complex and ever-changing IT landscapes

Better processes for long-term investments in new technologies in a world where ROI is being increasingly scrutinised.

The challenge

The Hurlingham Club’s old Banqueting Event Order (BEO) management system had reached the product end of life and was programmatically retired by the vendor.

Given the criticality and wide-spread adoption of the system within the Club, it was decided that a new system should be in place months before the old solution was retired.

Key strategic objectives

Our approach

Using a mix of Conduit existing processes and best practices we helped The Hurlingham Club to define, prioritise and document business needs and product specifications. We also helped the Club to develop suitable scoring methods to be used in the vendor selection phase, and supported the Club throughout the entire RFP process lifecycle.

Conduit main services included:

Key results

Conduit consulting approach and best practices allowed The Hurlingham Club to quickly reach a unilateral and well balanced decision on their long-term new software investment. With accurate planning and

documentation the process led to a smoother internal buy-in from multiple stakeholders and departments, and the successful realisation of all key business objectives.

Benefits

Slow down, to speed up!

Speeding up isn’t the answer when replacing critical systems. In fact, we find that if teams slow down to implement a good communication strategy, good project coordination together with a proven framework, they achieve their business objectives more quickly. Conduit and The Hurlingham Club successfully utilised the same approach also for the selection of the Club CRM & Membership system and learned that to achieve excellence we need to:

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