By end-to-end mapping your services, encapsulating the experience of your customers and users, and by exposing all the behind-the-scenes activities, including systems and processes that deliver the service we can help you obtain a holistic view that fosters a shared understanding, helps identify key risks and gaps and flush out new opportunities.
The output of this exercise can be used for internal communication, prioritisation of initiatives or to inform process engineering and change management.
A typical project usually takes 4-6 weeks to complete depending on key business objectives, stakeholder requirements and service complexities. In some cases we have delivered blueprints in less than 2 weeks and in informal efforts situation even in a matter of days.
Each circumstance and requirement is different but we strive to help you achieve the best results with the quickest turnaround possible.